In writing
Free re-clean
Our re-clean policy.
Something missed? Send a photo the same day and we come back, free.
What it covers
- 1.1 Scheduled turnovers in our areas.
- 1.2 A missed checklist item, flagged with a photo the same day: fixed free.
- 1.3 A cleaner who cancels: you're told right away. No replacement, no charge.
What we need from you
- 2.1 A one-page house profile.
- 2.2 Working access: lockbox, smart lock or code.
- 2.3 At least 4 hours between checkout and check-in.
What it doesn't cover
- 3.1 Turnovers requested less than 24 hours ahead.
- 3.2 Access problems on the rental's side.
- 3.3 Weather or road closures.
Terms effective October 2026.
Start with your next turnoverNext